Refund Policy

Last Updated: 19 September, 2026

Creative Connect Club (“Creative Connect Club”, “CCC”, “we”, “us” or “our”) is committed to providing children with meaningful, engaging and creative learning experiences.

We understand that every child and family is different. For this reason, Creative Connect Club currently offers a 24-hour money-back guarantee for paid memberships, subject to the terms below.

1. 24-Hour Money-Back Guarantee

If you become a paying member of Creative Connect Club and decide within the first 24 hours that the membership is not suitable for your child, you may request cancellation and a refund.

To request a refund, the parent or legal guardian must contact us by email at:

teamcreativeconnect@gmail.com

The refund request should clearly include:

Parent or guardian name
Child’s name
Email address associated with the membership
Membership or subscription details
Reason for requesting the refund

2. Refund Eligibility

A refund may be requested within the first 24 hours from the time the paid membership begins.

Refund requests received after the 24-hour period will generally not be eligible for a refund under this money-back guarantee, except where a refund is required by applicable law.

The refund guarantee applies to eligible paid membership charges and does not create a right to a refund for services or charges that are not covered by the applicable membership.

3. Membership Cancellation

Members may cancel their recurring membership at any time.

To avoid the next recurring membership charge, cancellation should be completed at least 5 days before the next renewal date.

If you cancel during an active billing period:

Your access will normally continue until the end of the current billing period.
Cancellation will prevent the next renewal where the cancellation is completed within the required timeframe.
No partial or prorated refund will be provided for unused days remaining in the current billing period.

Members are responsible for keeping track of their membership renewal date.

4. Refund Processing

Once CCC receives and approves an eligible refund request, the refund will be initiated through the applicable payment provider.

The time required for the refunded amount to appear in the customer’s account may depend on the payment provider, bank or financial institution.

CCC cannot guarantee the exact time required for a payment provider or bank to complete the refund.

5. Free Trial

Where Creative Connect Club offers a free trial, no membership refund is applicable to the free trial itself because no membership payment is required during the free trial period.

If a free trial converts into a paid membership, the applicable paid membership and refund terms will apply from the time the paid membership begins.

6. Payment Failures and Duplicate Charges

If you believe that you have been charged incorrectly, charged more than once, or charged after a successful cancellation, please contact us as soon as possible at:

teamcreativeconnect@gmail.com

We will review the transaction and, where appropriate, arrange a correction or refund.

7. Refunds Required by Law

Nothing in this Refund Policy is intended to exclude, restrict or limit any mandatory consumer rights or refund rights that apply under the laws applicable to your transaction.

Where applicable law provides a greater right to a refund than the terms stated in this policy, the applicable law will prevail.

8. Changes to This Refund Policy

Creative Connect Club may update this Refund Policy from time to time to reflect changes to our Services, membership plans, payment arrangements or legal requirements.

Any updated version will be published on this website with a revised “Last Updated” date.